QuickBooksPro‑Desktop.com • Effective July 18 2025
We want every customer to feel confident when buying genuine QuickBooks® licenses from us. Because our products are 100 % digital, standard “returns” are not possible once a license key has been exposed. The guidelines below explain exactly when—and how—we can issue a refund or replacement.
1 . Eligibility at a Glance
| Situation | Resolution | Time Limit |
|---|---|---|
| Duplicate payment / double charge | Full refund of the extra payment | Anytime |
| Wrong edition / year purchased (key not yet activated with Intuit) |
Exchange or refund | 30 days |
| Key or download does not match description | Exchange or refund | 30 days |
| Defective or non‑functional key (after troubleshooting) | Replacement key | 30 days |
| Activated / redeemed key | Not refundable | — |
Tip: A key is considered activated the moment it is entered into QuickBooks or tied to an Intuit account.
2 . What Is Not Refundable
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Keys that have already been activated or linked to an Intuit account
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Requests made after 30 days of purchase (except duplicate charges)
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Buyer’s remorse once the correct, working key has been delivered
3 . How to Request a Refund or Exchange
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Email us: support@quickbookspro‑desktop.com – this is the fastest, audit‑friendly channel.
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Include order ID or the email used at checkout plus a brief description of the issue.
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Our team will respond within 12 hours (average < 1 hour) with next steps.
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If a refund is approved, it is processed immediately; banks typically credit your account within 3‑5 business days.
4 . Replacement Keys
When an exchange is requested (wrong edition/year or non‑functional key):
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The original key is revoked in our system.
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A new key is generated and emailed to you at no additional cost.
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Download links and activation instructions are re‑issued.
5 . Payment Method & Refund Route
Refunds are applied automatically to the original payment method (card, PayPal, etc.). We cannot redirect funds to a different account or issue cash equivalents.
6 . Chargebacks
We encourage you to contact us first. Unwarranted chargebacks slow the resolution process; however, if a dispute is filed, we will supply proof of delivery and activation history to your bank.
7 . Policy Updates
QuickBooksPro‑Desktop.com reserves the right to amend this policy. Any revision applies to purchases made after the “Effective” date shown above.
Need help?
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Email: support@quickbookspro‑desktop.com
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Live Chat: click the headset icon at the lower‑right of any page (Mon‑Fri 8 AM‑8 PM EST)