Your privacy is important to us. This Privacy Policy explains how QuickBooksPro‑Desktop.com (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website, buy our digital QuickBooks® licenses, or interact with our support channels.
1 . Scope
This Policy applies to all visitors, customers, and end users of QuickBooksPro‑Desktop.com and any related services we provide (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Policy.
2 . Information We Collect
| Category | Examples | When Collected |
|---|---|---|
| Identifying data | Name, billing address, shipping address (if ever provided), phone number, email | Account creation, checkout, support |
| Payment data | Last 4 digits of card, card type, transaction ID, PayPal ID | At purchase (processed by PCI‑DSS compliant gateway; we never store full card numbers) |
| Technical data | IP address, browser type, OS, referring URL, device identifiers | On every site visit via cookies, log files, and analytics tags |
| Usage data | Pages visited, links clicked, search terms, time spent | Cookies & analytics |
| Support records | Chat transcripts, emails, troubleshooting logs | When you contact support |
| Marketing preferences | Opt‑in status for newsletters or promotions | Sign‑up forms, “My Account” |
We do not knowingly collect sensitive categories of data (e.g., Social Security numbers, health or biometric data).
3 . How We Use Your Information
| Purpose | Legal Basis* |
|---|---|
| Process and fulfill orders; deliver license keys and download links | Contractual necessity |
| Detect, investigate, and prevent fraud or abuse | Legitimate interests / Legal obligation |
| Provide technical, activation, and customer support | Contractual necessity |
| Improve website functionality, performance, and user experience | Legitimate interests |
| Send service emails (order confirmations, key delivery, policy changes) | Contractual necessity / Legal obligation |
| Send optional marketing emails (newsletters, discounts) | Consent (opt‑in) |
| Maintain accounting and tax records | Legal obligation |
* Where the GDPR applies. “Contractual necessity” means we need the data to fulfill our agreement with you.
4 . Cookies & Tracking Technologies
We use first‑ and third‑party cookies, pixels, and local‑storage objects to:
-
Remember cart contents and login sessions
-
Measure site performance with Google Analytics 4
-
Run limited remarketing campaigns on Google Ads and Meta (opt‑in only)
You can manage or delete cookies at any time via your browser settings. Rejecting cookies may affect site functionality (e.g., inability to log in).
5 . Sharing & Disclosure
We never sell your personal information. We share data only with:
-
Payment processors – Stripe, PayPal (to authorize and settle payments).
-
Cloud hosting & email services – AWS, Cloudflare, SendGrid (to operate and secure the site and send key emails).
-
Fraud‑prevention platforms – Signifyd, MaxMind (to detect suspicious orders).
-
Analytics & marketing providers – Google, Meta (aggregated usage data; no full payment details).
-
Government authorities – If required to comply with law, subpoena, or court order.
All partners are bound by confidentiality agreements or their own privacy frameworks (GDPR SCCs, CCPA contracts, etc.).
6 . International Data Transfers
Our servers are located in the United States. If you access the Services from outside the U.S., you consent to transferring, storing, and processing your information in the U.S. under U.S. privacy standards. For EU/UK users we rely on:
-
Standard Contractual Clauses (SCCs) with providers
-
Additional technical safeguards (TLS 1.3 in transit, AES‑256 at rest)
7 . Data Retention
-
Account & order records: 7 years (tax & bookkeeping laws)
-
Inactive carts & guest checkout data: 12 months
-
Support tickets: 5 years from last interaction
-
Analytics data: 26 months (Google Analytics automatic retention)
When the retention period ends, data is securely deleted or anonymized.
8 . Security Measures
-
HTTPS/TLS 1.3 encryption on every page
-
PCI‑DSS Level 1 payment gateways; no raw card data stored on our servers
-
WAF & DDoS protection via Cloudflare
-
Principle of least privilege for employee access
-
Annual penetration tests and quarterly vulnerability scans
No system is 100 % secure, but we take reasonable, industry‑standard steps to protect your information.
9 . Your Privacy Rights
| Jurisdiction | Rights You May Exercise |
|---|---|
| EEA / UK (GDPR) | Access, rectify, erase, restrict processing, portability, object, lodge complaint with a supervisory authority |
| California (CCPA/CPRA) | Know, delete, correct, opt‑out of “sharing” for cross‑context advertising, non‑discrimination |
| Colorado / Virginia / Connecticut | Similar rights to access, correct, delete, opt‑out of targeted ads |
| All users | Opt‑out of marketing emails at any time via unsubscribe link |
To exercise any right, email privacy@quickbookspro‑desktop.com. We may need to verify your identity (e.g., email confirmation) before acting on a request.
10 . Do‑Not‑Track & Global Privacy Control
Our site currently does not respond to browser‑based Do‑Not‑Track signals, but we honor the Global Privacy Control (GPC) as an opt‑out of cross‑context behavioral advertising for U.S. residents where required.
11 . Children’s Privacy
Our Services are not intended for anyone under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us immediately so we can delete it.
12 . Third‑Party Links
The website may contain links to external sites (e.g., Intuit.com). We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing any information.
13 . Policy Updates
We may revise this Policy to reflect changes in law, technology, or business practices. We will post the updated version with a new “Last updated” date and, when required, seek your consent for material changes.
14 . Contact Us
Data Controller
QuickBooksPro‑Desktop.com
719 North Point Rd, Baltimore MD 21224, USA
-
Email (Privacy Team): privacy@quickbookspro‑desktop.com
-
General Support: support@quickbookspro‑desktop.com
If you are in the EEA/UK and wish to raise a concern with a supervisory authority, you may contact your local Data Protection Authority or the Maryland Office of the Attorney General for U.S. matters.